IGNOU Online payment fee deducted but no confirmation received

IGNOU Online payment fee deducted but no confirmation received

Sometimes, while filling out the IGNOU admission form online, candidates may experience an issue where the fee payment is successfully deducted from their Credit Card, Debit Card, or Net Banking account, but they do not receive any confirmation. This can create confusion and concern about whether the payment was processed correctly.

In such cases, it is important to verify the transaction status through your payment method and check for any confirmation emails or messages from IGNOU.

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In this case, what should the candidate do?

If the fee payment has been deducted from the Credit Card, Debit Card, or through Net Banking but no acknowledgment or confirmation is received, the candidate should not worry. It’s possible that there might be a delay in processing or a temporary issue with the payment gateway.

First, the candidate should check their bank or payment account to ensure the transaction was completed successfully. If the amount has been deducted but no confirmation has been received, it’s advisable to wait for a few hours as it might take time for the system to update.

If no acknowledgment is received even after some time, the candidate should immediately contact IGNOU’s official helpline or support team. Providing details such as the payment reference number, transaction ID, and any other relevant information will help the support team track the payment and resolve the issue efficiently.

Also, they can contact via phone at 011-29571301 or 011-29571528.

The candidates may escalate and submit their grievance to IGNOU at http://igram.ignou.ac.in/.